Onboard regulations
To ensure you feel comfortable at all times on board, we have compiled some important information for you. It is intended to help you find your way around and prepare in advance for various situations during your cruise.
Bank / Payment Methods / Credit Cards / Onboard Credit
The official currency on board is the US dollar. Upon embarkation, an onboard account will be created for you. You can make cashless payments on board using your cruise card.
If you register your credit card at embarkation, your onboard account will automatically be settled via this credit card. The following credit cards are accepted: Visa, MasterCard, Diners Club, American Express. If you do not provide a credit card, you will be asked to leave a cash deposit at embarkation.
When booking the Premium fare, you will usually receive non-transferable onboard credit. This cannot be used for medical treatments on board, in the casino, or for purchasing future cruises on board.
German-speaking Contact On Board
The reception staff (Purser's Desk) will be happy to assist you with any questions or issues. On most cruises, a German-speaking host/hostess is available to assist German-speaking guests.
Please note that the general language on board is English. It is therefore advantageous to have a basic knowledge of English. Daily programs, onboard announcements, and menus are available in German. A small selection of German-language reading material is usually available in the library.
Electricity
The voltage in the cabins is 110V. Additionally, there is a 220V outlet in the bathroom. We recommend bringing a universal adapter.
Dress Code On Board
During the day, you may opt for a comfortable dress style on Cunard ships, e.g., shorts, long trousers, T-shirts, cardigans, blazers, sweatshirts, swimwear, or sportswear. Swimwear is not permitted in indoor restaurants.
One of the highlights of every Cunard cruise is the glamorous evening events on board. To underline the particularly elegant atmosphere of the evening dinners, dress recommendations are provided in the daily program.
In general, both formal and informal evenings take place on board. If you prefer casual clothing on formal evenings, you are welcome to dine in the buffet restaurant.
Gala Evenings
Gala evenings follow various themes that add an extra touch of glamour. The respective themes are announced in advance in the “My Voyage” calendar so that appropriate attire can be planned.
Black and White
For Black and White gala evenings, guests are invited to dress entirely in black or white or to choose patterns that combine both colors.
Red and Gold
Celebrate Cunard’s rich heritage with red bow ties, gold accents, red dinner jackets, or dresses in red and gold. The intensity of the theme is entirely up to you.
Roaring 20s
Even a subtle reference to the theme is sufficient – for example, a pocket square in Art Deco style or a feather hair accessory. Those who wish can fully embrace the 1920s look.
Masquerade Ball
An evening full of mystery and elegance awaits as Cunard transports guests to Renaissance Venice. Regardless of your outfit, you are encouraged to bring or create a suitable mask.
Beverage Packages
Beverage packages are available at different prices depending on the duration of the cruise. By booking in advance via Cunard “My Voyage,” you save 10% compared to purchasing on board. Beverage packages must be purchased for the entire cruise; individual days are not possible. The service charge is included.
Non-Alcoholic Beverage Package
Offers unlimited fountain sodas as well as a selection of soft drinks, juices, and hot beverages valued up to US$ 4.50.
Premium Non-Alcoholic Beverage Package
Enjoy unlimited refreshments including freshly prepared non-alcoholic cocktails, soft drinks, bottled mineral water, freshly squeezed juices, smoothies, milkshakes, and specialty hot beverages.
Beverage Package
Enjoy a wide selection of alcoholic and non-alcoholic drinks valued up to US$ 13.50 or simply pay the difference for higher-priced options. Additionally, benefit from a 15% discount on selected Wine and Bar Academy offers and bottled wine, and enjoy all the benefits of the Premium non-alcoholic package.
Premium Beverage Package
The most comprehensive package. Enjoy a selection of fine wines, champagne, and freshly prepared cocktails – with and without alcohol – valued up to US$ 20. For higher-priced drinks, only the difference applies. Additionally, benefit from a 25% discount on selected Wine and Bar Academy offers and bottled wine, and enjoy all benefits of the standard beverage package.
Beverage Package Prices
Non-Alcoholic Beverage Package
1–6 nights: US$ 18.00 (on board US$ 20.00)
7–14 nights: US$ 18.00 (on board US$ 20.00)
15–74 nights: US$ 18.00 (on board US$ 20.00)
75+ nights: US$ 18.00 (on board US$ 20.00)
Premium Non-Alcoholic Beverage Package
1–6 nights: US$ 45.00 (on board US$ 50.00)
7–14 nights: US$ 40.50 (on board US$ 45.00)
15–74 nights: US$ 36.00 (on board US$ 40.00)
75+ nights: US$ 31.50 (on board US$ 35.00)
Beverage Package
1–6 nights: US$ 94.50 (on board US$ 105.00)
7–14 nights: US$ 76.50 (on board US$ 85.00)
15–74 nights: US$ 63.00 (on board US$ 70.00)
75+ nights: US$ 49.50 (on board US$ 55.00)
Premium Beverage Package
1–6 nights: US$ 108.00 (on board US$ 120.00)
7–14 nights: US$ 90.00 (on board US$ 100.00)
15–74 nights: US$ 76.50 (on board US$ 85.00)
75+ nights: US$ 63.00 (on board US$ 70.00)
Wine Collections
For those who appreciate wine in all its diversity, wine collections are the ideal choice. Choose between two exclusive collections – the Commodore’s Collection or the Captain’s Collection – and enjoy either 6 or 12 bottles during your cruise. After boarding, you can conveniently order your preferred bottles through your sommelier or cabin steward.
Captain’s Collection
A carefully curated selection of six white wines, one rosé, and seven red wines from around the world – selected for quality and excellent ratings. Save up to 20%.
Commodore’s Collection
Critically acclaimed wines, carefully selected by experts. Premium quality, impressive variety – with savings of up to 25%.
Gratuities
Cunard does not automatically charge gratuities to your onboard account. Guests are free to tip cabin and restaurant stewards. Tips are welcome but not expected. If you wish to reward the entire hotel team, a form is available in your cabin which can be submitted at the Purser’s Office.
Internet
With onboard Wi-Fi, it is easy to stay connected with friends and family. You can use your laptop, tablet, smartphone, iPad, and some newer eReader models, or one of the internet terminals in ConneXions 1 and the library (available 24 hours a day).
What you should know:
Wi-Fi is available in most areas of the ship 24 hours a day.
Satellite internet is significantly slower than on land and may not always be available due to weather conditions or obstructions such as mountains. Cunard does not guarantee data privacy.
Please check the signal strength before logging in. If the signal is weak, move to another area. In cabins, you may need to leave the door slightly open. If using a mobile device with a SIM card, ensure mobile data and roaming are turned off.
Introducing “Cunard Guest Wi-Fi”
Staying connected has never been easier. With the new, faster satellite internet “Cunard Guest Wi-Fi,” you can easily stay in touch on board. Starting from $15 per 24 hours, this improved service is available on Queen Mary 2, Queen Elizabeth, and Queen Victoria.
Package
Essential Internet
Web browsing
Music streaming
Social media (text & images)
Price per 24 hours: $24
Price per 24 hours (full voyage): $18
Premium Internet
Includes all Essential services
Video streaming
Up to 3x faster speed
Price per 24 hours: $36
Price per 24 hours (full voyage): $24
Guests can purchase internet plans at any time during the voyage via the onboard Wi-Fi login page or by visiting the library or ConneXions (QM2 only).
Cunard World Club members receive the same internet credit as before and can apply it to the new plans.
Cunard World Club Benefits
Gold: $45 internet credit
Platinum: $80 internet credit
Diamond: $135 internet credit
Packages apply per person, not per cabin. Usage is rounded up to the next full minute.