Duty-free alcoholic beverages can be purchased on board. These will be delivered to your cabin/suite on the last day of the cruise. If you have a special occasion to celebrate on board, you are welcome to bring your own drinks. If you wish to enjoy these drinks in a restaurant or bar on board, a corkage fee will be charged to your onboard account. Guests under the age of 18 are prohibited from purchasing and consuming alcohol on board. In U.S. waters, this age limit increases to 21 years in accordance with local laws.
Our staff at the reception (Purser's Office) will gladly assist you with general questions on board. Additionally, colleagues from the Tour Office are available to help with the booking of shore excursions or special arrangements at various ports of call. For our German-speaking guests, a German-speaking guest service (Host/Hostess) is also available to assist you with any questions.
Cunard ships are equipped with a modern hospital to provide medical assistance in case of illness or accidents. The facilities are not intended for the continuation of pre-existing illnesses at the start of the journey. If you require special medical care, please inquire in writing with the shipping company before booking. There is no dialysis station on board. Due to the limited scope of onboard services and the not always immediately available medical care on land, it is a requirement for pregnancy that at the time of disembarkation, the 23rd week of pregnancy must not be exceeded. All pregnant women must carry a certificate from their doctor or midwife confirming the health of the mother and unborn child, as well as travel suitability. A certificate must also be provided stating that it is not a high-risk pregnancy, and the expected due date must be confirmed in writing. An appropriate fee will be charged for medical treatments on board and will be debited to your onboard account. Please ensure that any costs for medical treatments on board or abroad are covered by suitable international travel health insurance. All incurred costs of this nature must be paid directly by the traveler on site.
If, unexpectedly, you become seriously ill during your trip and cannot continue the cruise, we will accompany you off the ship at the next port and place you in the care of our port agent. On land, a Cunard representative will contact you and provide further assistance upon request.
If you need medications, we strongly recommend transporting them in your carry-on luggage in their original packaging. Additionally, bring an extra supply of your medications on the journey to be prepared for unforeseen events. If you are undergoing medical treatment for a serious illness, please carry a current report from your treating doctor with relevant information. If you need to bring medical aids, other devices, or syringes on board, please inform Cunard as early as possible before departure. Cunard ships are equipped with stabilizers to ensure a smooth ride. If you still notice symptoms of seasickness, you can receive treatment at the hospital. Medications for seasickness are sold at the reception (Purser's Office).
Generally, arrival at a port occurs in the morning between 6:00 and 10:00. Departure usually takes place on the same day between 16:00 and 20:00. The approximate port stay times for your journey are outlined in the itinerary and on your booking confirmation. Please note that port stay times can change at any time, even at short notice. All booked guests will be informed promptly of any such changes.
Through your cabin steward, you will receive the necessary departure and disembarkation information from the Tour Office well before the end of the journey. It will detail the disembarkation process. Your cabin steward will also provide you with colored luggage tags, which you should attach to each of your pieces of luggage. We strongly recommend transporting fragile items, valuables, and medications in your carry-on luggage.
Before retiring to your cabin/suite for the last night, please place your packed suitcases and bags (excluding carry-on, fragile items, or valuables) in the hallway outside your cabin/suite. These will be collected overnight and made ready for disembarkation and customs clearance on land.
Before leaving your cabin/suite, please double-check to ensure you have taken all personal items with you. Also, check the safe. Cunard does not assume liability for any personal items left behind.
Upon leaving the ship, a Cunard representative will guide you to a section of the arrival terminal where luggage collection takes place. The luggage is sorted according to the colored luggage tags given to you before disembarkation. Typically, you will be asked to identify your luggage and proceed to customs clearance. Since many suitcases and bags look similar, please ensure that you are indeed receiving your own luggage and there is no confusion. Once you have collected your luggage and exited the cruise terminal, you will be directed to the area where buses, taxis, and limousines are waiting.
If you have booked Cunard's arrival and departure arrangements or a transfer from the ship to the airport through Cunard, uniformed Cunard representatives will guide you to the respective departure points. If you plan to be picked up by family or friends at the disembarkation port, please be aware that due to immigration and customs clearance, it may take up to four hours after the ship's official arrival time before you can reunite.
The official currency on Cunard ships is the US Dollar. If you complete the online check-in for the ship before the journey, you will be asked to register a credit card during this process. All onboard expenses will be settled through this card via your onboard account. If you do not complete the online check-in and check in at the cruise terminal, your onboard account will be set up there. All personal expenses on the ship (e.g., in shops, at the bar) will be charged to your account with your signature. If you register your credit card during embarkation, the settlement of the onboard account can be done directly through the credit card. During check-in, you will be asked to register your credit card by entering your four-digit PIN. The PIN is required for credit cards with a golden chip on their front. For credit cards that do not have a PIN, registration is usually still possible. For security reasons, your credit card will not be taken out of your sight during registration, and your credit card details will not be stored in any of our systems. At the time of registration, an authorization of $100 USD will be made on your credit card by your credit card provider so that an onboard account can be opened for you. Only if your onboard expenses exceed $100 USD will additional authorizations be made daily at your credit card provider. If less than $100 USD is spent, the difference will be credited back to your credit card. The following credit cards are accepted: Visa, MasterCard, Discover, Diners Club, and American Express. Please confirm the acceptance of your credit card with Cunard before departure, and also ensure that your credit card is authorized for US Dollars during the travel period (USA). If you do not register a credit card, you will make a cash deposit on your onboard account after embarkation at the reception (Purser's Office). The onboard account must always have a balance. In this case, you must visit the reception (Purser's Office) at the end of your cruise to settle your onboard account. Regardless of the payment method, a detailed statement for review will be delivered to your cabin/suite before the end of the journey. The following payment methods cannot be accepted: prepaid credit cards (e.g., Kalixa), Switch/Maestro, Visa Electron, and Solo cards, bank and traveler's checks, as well as €500 bills. Additionally, no transfers to the ships can be made. You can exchange the most common foreign currencies on board in small amounts. Please inquire at the reception (Purser's Office) for details. For countries you will be visiting during the journey, it is advisable to obtain smaller amounts of the respective foreign currencies before the trip. Otherwise, you do not need cash on board.
We advise you to inform your credit card provider about the trip before the journey begins and alert them that your usage behavior may change during this period. If the charges on your onboard account exceed $100 USD during the journey, plus any onboard credit, regular authorizations will be made at your credit card provider. These authorizations remain on your credit card for up to 28 days. We recommend having unused authorizations removed by your credit card provider after the journey to avoid exceeding your credit card limit. World cruise guests are requested to settle their onboard account at the end of each leg of the journey. The exact dates will be announced on board. Only take as much cash on excursions as you need for the day. As a precaution, leave your valuables, unnecessary money, and credit cards in the safe in your cabin/suite.
If you have received onboard credit for your journey, it will be credited to your onboard account on the first morning of the trip. Onboard credit is non-transferable, cannot be paid out in cash, used in the casino, exchanged for currency, used to settle medical bills, as part of charitable events, or for the purchase of medications, future trips, or visas. This also applies to gift credit.
A journey with Cunard is truly special. It's not surprising that many guests want to celebrate an important occasion on board. Whether it's a birthday, anniversary, or honeymoon, a Cunard ship provides an ideal setting to celebrate a special day. Cunard offers suitable gift items for such occasions, ranging from flower arrangements, chocolates, excellent wines and champagnes to spa treatments, classic souvenirs, and gifts for children.
If you wish to bid farewell to your family and friends, this can only be done before check-in. Due to strict security measures, we regret that visitors are not allowed on board at any time, neither during embarkation nor disembarkation, nor at any port of call. This regulation is in the interest of the safety of all guests and crew.
A wide selection of international literature is available on all ships. Borrowing books is free of charge.
Cunard allows guests to bring guide dogs if needed. If you require the company of an animal, you must inform Cunard at the time of booking. Depending on the country and port of call, legal regulations or customs may prohibit animals from going ashore. It is the guest's responsibility to inquire about the specific regulations of each country and to carry the necessary documents and health certificates for the animal. Guide dogs are allowed to travel in the owner's cabin/suite. Dogs and cats as pets are transported exclusively on transatlantic crossings of the Queen Mary 2. They are housed in special kennels and are not allowed in the guest areas of the ship. Transport is in accordance with international animal transport regulations and Cunard's guidelines. The allocation of a kennel is subject to meeting certain health conditions and the availability of a kennel of the required size.
For information regarding the transport of your dog or cat on the Queen Mary 2, please contact our booking department. Unfortunately, veterinary care cannot be provided on board Cunard ships.
Cunard assumes no responsibility for the health and/or well-being of an animal during its stay on board.
Depending on satellite reception, you will receive the most important news from around the world in German on your cabin/suite.
A listing of the onboard program in German is available in your cabin/suite every evening, allowing you to familiarize yourself with the events of the next day. The entertainment program (in English) includes informative lectures, academic and cultural sessions, aerobic classes, sports competitions, game events, concerts, musicals, theater, and movie screenings. On the Queen Mary 2, planetarium shows are also offered. On selected voyages starting and ending in Hamburg or Kiel, there is also an expanded German-language onboard program.
The official language on Cunard ships is English, with a portion of the crew also speaking German. A German-speaking guest service (German Host/Hostess) is available to assist with your inquiries. Onboard program booklets, shipboard news, and menu cards are also available in German. The onboard television features a German-language movie channel, and the libraries offer a selection of German literature. While it is advantageous to speak English to fully enjoy the onboard program and other events and to interact with fellow passengers, German-speaking assistance is provided.
The onboard boutiques offer suitable gifts for many occasions. Perfumes, cosmetics, jewelry, gift items, clothing, accessories, wines, spirits, and liqueurs can be purchased duty-free outside the EU. Additionally, you can find a selection of daily necessities.
All Cunard ships have training rooms for workshops and seminars as well as a computer training center. A variety of software is available free of charge. Under the term Cunard Insights, Cunard offers an extensive educational program. During your journey, you have the opportunity to meet various experts and speakers through lectures, Q&A sessions, discussions, and workshops. The program covers a wide range of topics, including history, current affairs, humanities, politics, art, and literature. The diverse subject areas encourage thoughtful discussion and participation.
Deck chairs and loungers, some with cushions and blankets, as well as towels, are available for free use on deck.
We are happy to accommodate your requests for special dietary requirements, including low-sodium, low-fat, and reduced-sugar diets, lactose-free, dairy-free, gluten-free, wheat-free, vegetarian, vegan, and kosher diets. Please note that our chefs do not have medical training and cannot provide specific advice in this regard. To inquire about other types of dietary requirements, please contact Cunard in writing before your journey. In any case, please contact your travel agency or Cunard at least six months before the start of your cruise or at the time of booking, specifying your dietary request. Onboard, please have your order confirmed by the Maître d'Hotel. Your waiter will coordinate your meal preferences with you every evening for the following day.
Cabins/suites are equipped with 3-pin sockets (British format) and 2-pin sockets (American/European format). It is advisable to bring a universal adapter.
A team of professional photographers takes pictures on board the ships and ashore during the journey. You can view these pictures every evening in the photo gallery and purchase them if interested. Additionally, you can schedule a personal appointment for portrait shots. You also have the option to print your own pictures on board.
If you have left items on board, please fill out our email form on our contact page and select "Lost and Found" as the subject. Make sure to fill out all fields. We will contact you within four to eight weeks to inform you whether your item has been found or not.
Please note that due to the volume of lost and found items, as well as for safety and hygiene reasons, only the following items will be returned:
Jewelry, binoculars, or watches (found in the cabin)
Electronic items, including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers (found with an electronic item)
Handbags (unattended luggage), clutch bags, wallets, and purses (found in the cabin with an identifiable item inside)
Passports, unless contacted by the ship on the day of departure, will be immediately handed over to the relevant consulate office.
If possible, items found on board that cannot be assigned to a guest will be brought ashore to be returned to the owner if identified. All other lost and found items will be appropriately disposed of on board after the end of the voyage.
How long does it take to return lost and found items?
Depending on the ship's location and when items reach the shore, it may take at least eight weeks for our team to receive, catalog, and dispatch found items. International shipping times may vary. Please note that an administrative fee will be charged to cover administrative and postage costs.
Personal pickup of items is only possible by appointment.
What happens to unclaimed lost and found items?
Items will be stored on land for approximately three months. If they are not claimed, we reserve the right to dispose of the items or donate them to approved charitable organizations.
If you have used an existing FCC for your affected booking, it will be refunded to your Cunard guest account. If the value of the used FCC was less than the contractually stipulated deposit for that booking, you will receive an FCC for the actual payment made (limited to the required deposit amount). Payments made beyond the contractual deposit amount are converted to an FCC at 100%.
How can I apply the Future Cruise Credit and what for?
FCCs can be applied to any new booking for a cruise that is on sale at the time of booking. They can be used for all pricing models of Cunard voyages, subject to availability at the time of booking. If the cost of the new cruise is higher than the FCC, guests only pay the difference. Guests can also use their FCC to upgrade their existing booking, such as upgrading their cabin or suite category, or changing the selected pricing model underlying their booking. In this case, guests should contact their travel agency or, in the case of direct bookings, contact Cunard Reservations. FCCs are insured for the amount of payments made. Guests can also use their Future Cruise Credit to cover Cunard-booked hotel expenses, flight upgrade costs, or separate transfer costs.
All new bookings that have applied an FCC are subject to Cunard's General Terms and Conditions, including our cancellation policies. Once an FCC has been applied to a new booking, in the event of cancellation of that booking by the guest, a possible refund will be made in the form of an FCC, but deducted with any applicable cancellation fees and only for the amount used in the booking.
If you choose not to accept the FCC or wish to revert the FCC, you can request a refund of your payments made at any time.* A refund will only be made for the amount of payments actually made, not for any additional FCC granted. Please use the Online Refund Form for this purpose. Requests for a refund of the travel price can only be made using the online form.
To apply your Future Cruise Credit, please contact your travel agency or our reservations department. You can also redeem the Future Cruise Credit when booking online. Details can be found [here](link to details).
*Except for non-refundable FCCs.
During the day, you are appropriately dressed in a casual style everywhere on board, according to your taste. The atmosphere becomes more elegant in the evenings.
We kindly ask our guests to choose elegant attire every evening from 6:00 PM for visits to most bars, restaurants, and other venues with events. On Gala Evenings, you are invited to dress especially festively to celebrate the end of the day with us. Typically, within seven days on board, there are two or three of these special Gala Evenings.
Smart Attire We ask gentlemen to wear elegant trousers with a shirt and jacket, optionally with a tie. Ladies are welcome in skirts or stylish trousers with a blouse, dresses, and other classically elegant combinations.
Gala Evenings Our Gala Evenings are very festive. Gentlemen wear dinner jackets, tuxedos, or a dark suit with a tie or bowtie. Ladies shine in evening or cocktail dresses, suits, or other suitable attire.
If you prefer to spend the evening in a more casual atmosphere, various dining and entertainment options are available. Casual attire is always welcome in the buffet restaurant, Golden Lion Pub, Carinthia Lounge, Winter Garden, Garden Lounge, Yacht Club, and G32 (information on casual alternatives on board the Queen Anne will be published at a later date). Elegant jeans are also acceptable, but we request that shorts, sportswear, and swimwear, as well as sleeveless T-shirts (for gentlemen), be worn only in the fitness center, spa, and on deck.
The number of Gala Evenings may be changed on board for organizational reasons.
Depending on your chosen route, you will need clothing adapted to the climatic conditions on land. Please also consider that in many countries, it is customary to dress with covered shoulders and knees when visiting temples, tombs, and churches. Men should wear long trousers. It is recommended to always carry a light rain jacket and an umbrella on trips, as well as comfortable, sturdy shoes for sightseeing tours. Eyeglass wearers should have a spare pair of glasses with them.
Cunard’s cruises are generally suitable for guests with limited mobility. However, a few public areas on the ships, such as certain observation decks, are only accessible via stairs.
Please inform Cunard when booking if you require mobility aids (e.g., wheelchair, mobility scooter, or walking aid) or have other special requirements that need to be considered for your voyage. Before departure, you will be asked to complete a questionnaire containing all the necessary information. Please contact us if you have not yet received the questionnaire. Guests who bring a mobility scooter must book into an accessible cabin or suite.
All Cunard ships are equipped with elevators, barrier-free access to public areas, and most open decks, as well as a limited number of wheelchair-accessible cabins/suites. If you require a mobility aid (e.g., wheelchair, mobility scooter, or walking aid), please bring your own. Keep in mind that it must be stored in your own cabin/suite. Storing it outside the cabin/suite is not permitted for safety reasons. Non-compliance could result in disembarkation from the ship. Cunard is not responsible for the accommodation of mobility aids.
Guests who require assistance onboard and/or ashore must travel with a companion who can provide these services. The crew cannot offer such assistance.
The availability of facilities for disabled passengers during transfers, pre- or post-cruise programs, in hotels, or on shore excursions must be inquired about and reserved on a case-by-case basis. Onboard, the Tour Office staff can provide information about which shore excursions are suitable for guests with physical or mobility impairments. In most ports, the ship can be easily exited using a gangway with a wheelchair. However, not all port facilities are accessible for guests with mobility aids. For example, access to/from the ship may be via ramps, stairs, or tender boats. In some tidal ports, such as Hamburg, Zeebrugge, and certain Atlantic ports in France and Spain, as well as in ports like Darwin, Lisbon, Halifax, Portland, Quebec, Mumbai, and San Francisco, fluctuating water levels may not guarantee that guests with mobility impairments can disembark. The gangway can sometimes be steep due to changing height differences between the ship and the pier.
In some ports, it may be necessary to anchor outside the harbor. If this is the case, guests will be brought ashore using tender boats, small boats that carry approximately 100 passengers. Please note that boarding the tender boats requires climbing stairs (up to 20 cm) and stepping over the gap between the platform and the tender boat, which can be up to about 45 cm wide.
Before boarding the tender, all guests are asked to cross a "test gap" of 45 cm unaided. Parents may carry their children over the gap if the child is unable to do so themselves, but it must be demonstrated beforehand that the parent is able to do this safely.
Crew members are available to assist you with boarding, but for safety reasons, they cannot support guests or lift them onto the tender boat. Please wear suitable flat shoes that fit securely when going on or off the tender boat.
If you use a wheelchair or mobility scooter, you or your travel companion are responsible for assembling and disassembling your mobility aid. The crew will try to assist you if it is possible and safe to do so, provided none of the individual parts weighs more than 20 kg.
If you have registered that you have limited mobility, you will be invited to an informational meeting regarding the use of the tender boats. You will be asked to participate in an exercise to assess your mobility, which must be completed independently (without assistance). If an officer determines that your safety cannot be guaranteed when using the tender boats, we kindly ask that you respect this decision, as it is made for your safety.
Guests with disabilities who are unable to board a bus with steps or a car due to their impairment should contact our booking department in advance. The staff will gladly assist in arranging a private and customized tour (subject to availability).
If you lose something during your flight or at the airport, please contact your airline directly.
You can book a beverage package if desired. Our beverage packages include most drinks served onboard. Our prices are per person, per day, and for the entire duration of your voyage. All adults assigned to the same cabin must purchase the same package. Alcoholic drinks are limited to 15 drinks per day. There is no limit for non-alcoholic or hot beverages.
For major religious holidays, a Catholic priest, an ecumenical clergyman, and a rabbi/cantor are available to celebrate the occasion. Additionally, every Sunday at sea, non-denominational services are held by an officer.
Cabin service is available around the clock. In Britannia cabins, breakfast can be ordered to your cabin free of charge during breakfast hours. At all other times of the day and night, Britannia guests can choose from the cabin service menu for a fee. Cabin service is available around the clock free of charge to guests in the Britannia Club, Princess Grill and Queens Grill categories. An order card is available in your cabin/suite. Please note that for operational reasons, cabin service cannot be provided on the morning of disembarkation.
The onboard casinos offer various games, including blackjack, roulette, and poker. There are also a number of slot machines and video games available. Bingo games are held regularly, and you can also participate in free introductory sessions for different games. Please note that gift credit and onboard credit cannot be used in the casino. Guests under 18 years old are not permitted to play or enter the casino.
Various programs are offered onboard for children and young people aged 2 to 17 years. Parents can have their children looked after in the designated children's areas (The Play Zone, The Kids Zone, and The Teen Zone) by trained English-speaking educators. One parent must always be on board and reachable while the children are in childcare. Children must be at least two years old to participate in the program without a parent.
You can register your child 15 days prior to embarkation.
Please bring your own strollers, bottles, baby food, and diapers as these items are not available onboard.
Our ships are located all over the world and are often several days away from the nearest port. Although we have a hospital onboard, the medical facilities are limited. For this reason, the minimum age for children, depending on the destination, is 6 months or 1 year. The following table provides an overview of the minimum age by destination:
Transatlantic (including all voyages involving a Transatlantic crossing): 12 months
World Cruises and World Explorer Voyages: 12 months
Transpacific (including Hawaii, South Pacific, and all voyages involving a Transpacific crossing): 12 months
Asia, Orient & Africa, Australia & New Zealand, South America, Iceland (shorter voyages may require a minimum age of 6 months): 12 months
North America (excluding Hawaii), Alaska, New England & Canada, Caribbean, Mexico, Panama Canal (longer voyages may require a minimum age of 12 months): 6 months
Europe (excluding Transatlantic crossings and Iceland): 6 months
All ships are fully air-conditioned. The air conditioning in your cabin/suite can be adjusted according to your preferences.
In each port of call, we offer a wide range of shore excursions. The Cunard shore excursion programs can be accessed by all booked guests in the online customer portal "My Journey" before the voyage. There, you can book and pay for excursions in advance. If space is available, bookings can also be made onboard after the voyage begins. Shore excursions are usually conducted by English-speaking guides and are organized by local agencies. On selected voyages, excursions with German-speaking guides are also offered. If you are interested in a German-speaking shore excursion, please be sure to book it in advance via the "My Journey" portal. The execution of these excursions depends on a minimum number of participants. If this number is not reached before the voyage, the German-speaking guide will unfortunately be canceled for organizational reasons and cannot be rearranged at short notice.
Whenever possible, ships will dock at the pier. If they anchor offshore in certain ports, disembarkation will be via tender boats (free of charge). Ports with this type of disembarkation are marked with an anchor symbol in the itineraries.
If this is the case, guests will be taken ashore by tender boats, small boats that carry around 100 passengers. Please note that to board the tender boat, you will need to climb stairs (up to 20 cm) and step over the gap between the platform and the tender boat, which can be up to 45 cm wide.
Before boarding the tender boat, all guests are required to cross a 45 cm gap unaided. Parents can carry their children across the gap if they are unable to do so themselves, but it must be demonstrated beforehand that the parent can do this safely.
Crew members are available to assist with boarding, but for safety reasons, they cannot support guests or lift them onto the tender boat. Please wear appropriate flat shoes that fit securely when going on or off the tender boat.
If you are using a wheelchair or mobility scooter, you or your travel companion are responsible for assembling/disassembling your mobility aid. The crew will try to assist you, as long as it is possible and safe to do so, and none of the parts weigh more than 20 kg.
If you have registered that you have limited mobility, you will be invited to an informational session about the use of the tender boats. You will be asked to participate in an exercise to assess your mobility, which must be performed independently (without assistance). If an officer decides that your safety cannot be ensured during tender boat use, we ask that you respect this decision, as it is made for your own safety.
Cunard maintains a non-smoking policy in all public indoor areas. Smoking is only permitted in designated outdoor smoking areas, including certain open decks and the Golden Lion Pub.
Each Cunard ship has a range of dining options to suit every taste, from formal dining in the main restaurants to casual eateries and specialty venues. Here are the dining options available:
The Britannia Restaurant
The main restaurant, offering a classic menu and fine dining experience. This is the place for a formal dining experience with attentive service, a multi-course menu, and an elegant atmosphere.
The Queens Grill
A sophisticated and exclusive dining experience, where guests can enjoy a refined menu and personalized service. This restaurant is reserved for those staying in the Queens Grill suites.
The Princess Grill
A more intimate dining venue offering a stylish yet relaxed atmosphere. It offers a luxurious menu with plenty of choice, catering to guests staying in the Princess Grill suites.
The Lido Restaurant
For a more casual dining experience, the Lido Restaurant offers buffet-style service with a wide range of international dishes. Perfect for breakfast, lunch, or a relaxed dinner.
The Verandah
A specialty restaurant serving fine French cuisine. It offers an à la carte menu with premium options, perfect for special occasions or a romantic dinner.
The Golden Lion Pub
This British-style pub offers a laid-back atmosphere with a variety of drinks, light snacks, and pub-style meals. It's a great place to relax after a day of activities or enjoy a casual bite.
Room Service
Room service is available 24 hours a day, offering a range of meals, snacks, and beverages. This service is ideal for guests who prefer to dine in the privacy of their cabin.
Specialty Dining
There are other specialty dining options on board, including themed evenings and special events where guests can enjoy unique culinary experiences. These events are usually pre-booked and may have an additional cost.
Dietary Restrictions
If you have any dietary requirements, such as allergies or special meal preferences, please notify Cunard in advance. The chefs are happy to accommodate various dietary restrictions and will ensure that meals meet your needs.
Safety / Emergency Drills
Our primary goal is to provide our guests with a safe and worry-free cruise. For this reason, safety regulations on Cunard ships are taken very seriously, with Cunard operating one of the most comprehensive safety policies in the industry. Each port of call is continuously checked for safety. If a port does not meet Cunard’s safety standards, it may be subject to route changes on short notice. We ask for your understanding in this matter. To enhance safety on board, certain areas of the ships may be monitored by video cameras.
Cunard ships are among the safest cruise ships in the world and meet globally recognized safety standards. Upon arrival in your cabin/suite, a safety video will be shown on the television. All guests are required to watch this to familiarize themselves with the procedures and safety instructions. After watching the video, go to your designated emergency assembly station, where the crew will scan your cruise card to record your attendance. This is mandatory for all guests. Additionally, you will find a black folder with safety instructions in your cabin/suite, providing information on how to behave in case of an emergency and showing the way to your designated emergency assembly station. It is strongly recommended to read this information carefully. Also, make yourself familiar with how to use the lifejacket, which is available for each passenger. Child lifejackets are available from your cabin steward.
To ensure our guests feel completely comfortable, all ships offer not only a hair salon but also a wide range of cosmetic and spa treatments. The spa on board the Queen Mary 2 spans Deck 7 & 8. Qualified staff offer a variety of treatments for relaxation and body care. On board the Queen Elizabeth and Queen Victoria, you can enjoy relaxing massages, cosmetic body and facial treatments, as well as the finest hairstyling for men and women at the new, unparalleled "Mareel Wellness & Beauty" spa, located on Deck 9 & 10, featuring a hydropool and thermal suites.
Use of the sauna, steam rooms, and hydropool in the spa area is available with a day pass (for a fee). However, the saunas in the changing rooms of the fitness center on the Queen Elizabeth and Queen Victoria are free of charge. Treatments such as massages are charged separately. Additionally, all ships have a fitness center. Aerobics, Pilates, yoga classes, etc., are announced in the onboard program. Use of the fitness center is free, but some specialized sports courses incur a fee. Details about the spa on the Queen Anne will be announced later.
On Cunard ships, telephones with direct dialing are available in your cabin/suite. You also have the option to make and receive calls with your private mobile phone. A special telephone network ensures you have mobile reception at sea. This requires your mobile provider to enable international roaming. Please check with your provider before traveling about the applicable costs.
Wi-Fi is available onboard for a fee. We offer various internet packages that provide internet access through your own device for either the entire trip or for specific days. The packages differ in data volume and can be easily booked via the "My Voyage" onboard app. Wi-Fi is available throughout the ship, but the signal strength is not uniform across all areas. The internet connection onboard is via satellite and may not always be guaranteed. It is also significantly slower than high-speed connections on land. The costs for the internet packages will be charged to your onboard account. If you use other internet connections (e.g., due to proximity to land), these connection costs will be billed through your private mobile provider, not through the onboard account. For a fee, the ship’s own computers in the computer rooms are also available for internet access.
To reach us by phone:
For callers outside the USA, dial +1 732 335 3272.
Within the USA, dial (877) 266 0985.
You will be connected to the Maritime Telecommunications Network. A voice computer will ask for your credit card number and expiration date. Once connected to the ship, your credit card will be charged $9.50 USD per minute*. Calls through this number are limited to a maximum of ten minutes.
*Subject to change.
Environmental protection and reducing environmental impact are of the highest priority at Cunard. Learn more about our efforts here.
The safety of our guests and crew is our top priority. Boarding with the following items is not permitted. The following list shows examples and can be expanded:
Illegal drugs and narcotics
Firearms and sporting weapons, including replicas and their parts
Air pistols, air rifles, firearms of any kind
Any projectile weapons (e.g., paintball guns)
Ammunition of any kind
Explosive items, including replicas of explosive items
Fireworks, flares, pyrotechnics
Sharp weapons, including throwing stars
Knives with blades longer than 4 inches (10.16 cm)
Razors
Dagger knives and kirpans
Spears and lances
Crossbows, crossbow bolts, and long bow arrows
Blunt weapons like brass knuckles, clubs, truncheons, flails, nunchakus
Please also check with your airline or other transportation providers for their regulations.
We strongly recommend purchasing comprehensive travel insurance. It should include health insurance and emergency evacuations, covering medical costs related to Covid-19. It should also cover costs for repatriation, trip cancellation and interruption, and any pre-existing conditions worldwide, or at least in the countries you will visit. It is your responsibility to ensure you have appropriate insurance. When selecting your insurance, make sure it:
Applies to cruises
Covers the entire duration of the trip
Covers all destinations you will visit (if in doubt, choose "worldwide" coverage)
Includes emergency evacuation and repatriation
Covers medical costs related to Covid-19
Ideally includes trip cancellation and interruption insurance
Accounts for possible pre-existing conditions
Optionally covers multiple trips if you select an annual policy for long-term coverage
If you own at least 100 shares of Carnival Corporation or Carnival plc, you can apply for exclusive onboard credit for Carnival shareholders.
To apply, please send the following details by email (shareholderbenefits@carnivalukgroup.com) or post to the address below in English before departure:
Your name
Booking number
Ship name
Travel date
Proof of ownership of the shares (e.g., a copy of a recent account statement). If your shares are held in a trust account, you can inform us by letter or ask your bank advisor to confirm this by email to shareholderbenefits@carnivalukgroup.com. This should include your name, the number of shares, and the current date. For your own security, please black out and obscure your customer number, account details, and other unnecessary information. Carnival plc assumes no liability for any failure to do so.
The onboard laundry is happy to wash, iron, and dry clean your clothes. The costs will be charged to your onboard account. Additionally, self-service laundry machines, dryers, and ironing facilities are available free of charge.
Each cabin and suite is equipped with a safe that you can personally code. It is strongly recommended to carry all valuables and fragile items such as jewelry, electronic devices, cameras, and medications in your hand luggage. Do not leave your (hand) luggage unattended. While Cunard takes the utmost care with luggage, compensation claims for lost, damaged, or swapped luggage and other personal property are limited. Please refer to the Cunard Line’s General Terms and Conditions for more information.
In some disembarkation ports, you may be asked to declare all items you purchased in a foreign port or in the ship’s shops. Customs officers will review these forms. It is advisable to keep purchase receipts available for any questions. Please note that under EU Regulation 1889/2005, any guest entering or exiting the EU with cash in the amount of 10,000 Euros or more (or the equivalent in other currencies, stocks, travelers' checks, etc.) must declare this amount to the relevant authorities in the member state through which they are entering or leaving the EU.
For more information, visit www.zoll.de and the Federal Ministry of Finance.
Items containing incapacitating substances such as gas pistols, tear gas spray, pepper spray, phosphorus, acids, and other dangerous chemicals that could be used as weapons
Flammable substances and hazardous chemicals
Items that could be used as weapons
Stun devices (electroshockers, tasers)
Large batteries
Items not provided by Cunard that contain heating elements such as immersion heaters, heated blankets, irons, water kettles, coffee machines with heating functions, etc.
Remote-controlled or autonomous flying devices, toys, and drones
Self-balancing hoverboards, electric unicycles, scooters, and Segways
Pressurized gas containers, bottles, and cylinders, including scuba tanks, propane and aerosol containers
Emergency position-indicating radio beacons (EPIRBs), amateur radios, satellite phones, transformers, lasers, and laser pointers
Samsung Galaxy Note 7